Commercial Systems Consultants Limited

Customer Support Engineer - Commercial Systems Consultants Limited
(June 28 2010 – April 2012)

I am responsible for logging jobs on to the jobs system, taking support calls and using a number of different remote access technologies to gain access to clients workstations and servers to correct faults, visiting clients sites to install or correct problems on the clients workstations and servers. I am responsible for configuring and installing peripheral devices.

My main responsibilities:
• Remote support for clients workstations and server
• Configuring of peripheral devices
• Installation of peripheral devices on site or using remote access technologies.
• Setting up of workstations for delivery to site preconfigured to plug-in to the clients domain with little or no configuration work to be completed on site.